Delivery / Collection Terms & Conditions
Non Delivery
Failed deliveries cannot be replaced until the item is returned by our courier service to Stratus Pharmacy in Waterford. In the event of a failed delivery, the goods are returned to us promptly by the courier. Once we have received the goods we will contact you to verify your correct delivery address or cancel your order if required.
Returns
If for any reason you are not satisfied with your order, simply return it within 14 days of delivery and we will replace it or provide a refund to the value of the item (excluding shipping). The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labelled.
Damaged Goods
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package and take a photograph (if possible). Also, please keep all packaging materials from the shipment. Should any item be faulty please contact us as described below so that we can provide a replacement item once the original item is returned.
If it is necessary to return items for any of the above reasons, please send us an e-mail to support@stratuspharmacy.ie , and note your name, order number and item details before returning the parcel.
Goods returned must be posted to: Stratus Pharmacy, Waterford Health Park, Slievekeale Road, Waterford
Your statutory rights are not affected by any of these conditions.
Right of Refusal
We reserve the right to refuse to post parcels to certain destinations for reasons of security, excessive postal rates or for legal reasons.
Discreet Deliveries
All items of a sensitive/embarrassing nature are shipped in discreet packaging. In such cases we will not use branded labels. However we will display our company address. If you have any special requests re privacy – please email support@stratuspharmacy.ie with information or note it during the purchase process.
Medicinal Products - PSI (Pharmaceutical Society of Ireland) Internet Supply Stratus Pharmacy is registered with the PSI (Internet Supply List) for the online sale of non-prescription medicines. Records of transactions are retained for a period of 2 years. The PSI can be contacted via:
The Pharmaceutical Society of Ireland PSI House 15 - 19 Fenian Street Dublin 2 D02 TD72 Ireland Phone 01 218 4000 Fax 01 283 7678 Email info@psi.ie