Delivery Information
We aim to exceed customer expectations in all interactions in-store and online, creating lifelong relationships. Your health and well-being is our number one priority. Our goal is to offer the highest quality products at the best value, always.
When you choose to shop online with us, we want to ensure your experience is tailored to you. You can shop from a wide range of products and brands and you have the option to have your items delivered directly to your doorstep or picked up instore with our click and collect service.
At Stratus Pharmacy we use the best carriers in the industry to make sure your order gets to you, on time, every time. From the secure checkout page you'll see your item description, price and delivery timing.
We are unable to deliver to the UK at the moment. We are delivering to Northern Ireland as per usual. We apologise for any inconvience.
Delivery Details
Destination
| Lead Times
| Cost |
Republic of Ireland & Northern Ireland (orders under €49) | 1-5 working days | €5.25 |
Republic of Ireland & Northern Ireland (orders over €49) | 1-5 working days | FREE |
Collect in store at Stratus Healthcare Pharmacy in Waterford | 1-3 working days | FREE |
If you live outside the above locations and would like to purchase from us please contact us at support@stratuspharmacy.ie . We will endeavour to accommodate your request.
Note: All of the above refer to standard courier delivery Monday to Friday.
Terms of Delivery Service
Delivery times may vary according to your selected delivery address, availability of your items and the time of day you place your order.
We use GLS for deliveries. We alos provide a local delivery service in Waterford city and the surrounding areas. Please contact us for more details.
Should there be a delay with your order you will be notified immediately. For example in the unlikely event that the item you ordered is not in stock, we will advise you by email or telephone of the expected delivery date.
Please ensure you pay careful attention to the address box and contact phone number at the checkout stage as this will form your address label for shipping.
Delivery / Collection Terms & Conditions
Non Delivery
Failed deliveries cannot be replaced until the item is returned by our courier service to Stratus Healthcare Pharmacy in Waterford. In the event of a failed delivery, the goods are returned to us promptly by the courier. Once we have received the goods we will contact you to verify your correct delivery address or cancel your order if required.
Returns
If for any reason you are not satisfied with your order, simply return it within 14 days of delivery and we will replace it or provide a refund to the value of the item (excluding shipping). The items to be returned or exchanged have to be unused, in their original condition, in their original box and properly labelled.
Damaged Goods
Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us upon opening the package and take a photograph (if possible). Also, please keep all packaging materials from the shipment. Should any item be faulty please contact us as described below so that we can provide a replacement item once the original item is returned.
If it is necessary to return items for any of the above reasons, please send us an e-mail to support@stratuspharmacy.ie , and note your name, order number and item details before returning the parcel.
Goods returned must be posted to: Stratus Healthcare Pharmacy, Waterford Health Park, Slievekeale Rd, Waterford, X91 X3HY.
Your statutory rights are not affected by any of these conditions.
Right of Refusal
We reserve the right to refuse to post parcels to certain destinations for reasons of security, excessive postal rates or for legal reasons.
Discreet Deliveries
All items of a sensitive/embarrassing nature are shipped in discreet packaging. In such cases we will not use branded labels. However we will display our company address. If you have any special requests re privacy – please email support@stratuspharmacy.ie with information or note it during the purchase process.
Medicinal Products - PSI (Pharmaceutical Society of Ireland) Internet Supply Stratus Healthcare Pharmacy is registered with the PSI (Internet Supply List) for the online sale of non-prescription medicines. Records of transactions are retained for a period of 2 years. The PSI can be contacted via:
The Pharmaceutical Society of Ireland PSI House 15 - 19 Fenian Street Dublin 2 D02 TD72 Ireland Phone 01 218 4000 Fax 01 283 7678 Email info@psi.ie