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FAQ

Where do Stratus Healthcare Pharmacy deliver to?

We deliver to all counties in Ireland, Northern Ireland. We can also facilitate international deliveries (delivery cost on request) Please contact support@stratuspharmacy.ie for a quote.

What are the delivery charges?

Standard Delivery for all purchases under €49 is €5. Spend over €49 and receive free delivery to Ireland and Northern Ireland. Specialist items such as large mobility aids have separate shipping costs, for more information or quote for international deliveries contact us at support@stratuspharmacy.ie

How long will my order take to be delivered?

Standard orders are usually delivered within 3-5 working days. During bank holidays and busy periods (Christmas, Black Friday, Cyber Monday, Sale periods etc..) orders are usually delivered within 5-7 working days.

How can I pay for my order online?

All of our web based transactions are processed through Opayo.

Do I need an account to use PayPal?

No, you can just enter your debit or credit card details on our payment page without having to set up an account.

How do I cancel my order?

If you have placed an order with Stratus Healthcare Pharmacy and wish to cancel it, please contact us immediately. Email support@stratuspharmacy.ie quoting your order number and “Cancel Order” in the subject bar. It is not always possible to cancel an order if the transaction has passed our security checks and has entered the warehouse for picking. However, we will always do our utmost to help.

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